Privacy Policy

1. Information We Collect

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We collect personal data necessary to deliver our services, including:

• Contact details: name, email address
• Purchases: our books are sold by Amazon, which handles payment and order details under its own privacy policy. We do not receive or store your payment details or order records.
• Technical data: IP address, browser type, analytics data
• Social media account data: where we connect our own social media accounts to our publishing tool, we store the access tokens the platform issues, and we read basic channel information (such as account name, profile picture and account identifier) and post performance analytics (such as views, likes and comments counts)

Plain-English

We collect basic contact info and technical info about your visit. Amazon handles payments and orders, so we don't see or keep your payment details. For our own social media accounts, our publishing tool keeps the sign-in tokens it needs and reads basic account details and how our posts perform.

2. How We Use Your Data

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We use your data to:

• Respond to your questions and support our books
• Communicate with you about our books, updates, and resources
• Send marketing emails and newsletters (with opt-out options)
• Improve our website and services through analytics
• Comply with legal requirements
• Publish our own posts to our own social media accounts (including Facebook, Instagram, YouTube, TikTok and similar platforms) using an automation tool, and review how those posts perform

Plain-English

We use your details to give you the products you've asked for, keep in touch, and send updates. Our publishing tool only posts content we have created, to accounts we own, and reads figures about how that content performs.

3. Sharing Your Data

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We do not sell or rent your personal data. We do not use data obtained from Google, Meta, TikTok or other platforms for advertising, and we do not transfer it to third parties other than as described here. We may share your data only:

• With trusted third-party service providers who assist us in running our business, under strict confidentiality agreements
• When legally required (e.g., by court order)
• With your explicit consent

Plain-English

We never sell your info. We only share it if it's needed to provide your product, if the law says we must, or if you give permission.

4. Data Storage & Retention

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We store your data securely using cloud-based systems, which may be located in multiple countries. We retain personal data for up to three (3) years after your last contact with us, unless a longer retention period is required by law. Social media access tokens are kept only while the account remains connected and are deleted when we disconnect it. Upon written request, we will delete your data unless legally obliged to keep it.

Plain-English

We keep your info safe in secure cloud storage. We'll hold onto it for three years after your last contact with us, or longer if required by law. You can ask us to delete it, and we will unless the law says otherwise.

5. Your Rights

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You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your personal data
• Request deletion of your personal data ("right to be forgotten")
• Restrict or object to processing
• Receive a copy of your data in a portable format
• Opt-out of marketing communications at any time

Requests must be made in writing and will be processed within the timeframe required by applicable law. You can also remove our access to your own social media account at any time from that platform's settings, and ask us to delete any data we hold from it.

Plain-English

You're in control. You can see, fix, delete, or download your data, or tell us to stop using it — just let us know.

6. Cookies & Tracking

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We use cookies and similar technologies for site functionality and, if enabled, analytics. This website does not use advertising or tracking cookies. You can control cookies through your browser settings. Disabling cookies may limit certain features.

Plain-English

Cookies help our site work. You can block them, but some things might not work as intended.

7. Security

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We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

Plain-English

We use secure systems and practices to protect your information.

8. Changes to This Policy

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We may update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or other factors. The updated version will be posted on our website with a new "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Plain-English

We can change this policy if needed — whether because the law changes or our services do. We'll post the new version on our site, and using our services after that means you agree to it.

9. Contact Us

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If you have questions about this Privacy Policy or wish to exercise your rights, including a request to delete your data, please contact us at:

• Email: janine@creationsbyj9.com

Plain-English

Got a privacy question? Send us an email.